Grievance Redressal

LLM Link (link.llmadvocates.com) is operated by LLM Advocates, an intermediary under Section 2(1)(w) of the Information Technology Act, 2000. In compliance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 ("IT Rules, 2021"), we publish the details of our Grievance Officer and the procedure for raising grievances.

Grievance Officer

The Grievance Officer acknowledges receipt of complaints within 24 hours and disposes of complaints within 30 days of receipt, as required by Rule 3(2)(d) of the IT Rules, 2021.

When to File a Grievance

You may file a grievance with us if:

• A short link on this service points to content you believe is unlawful, harmful, or violates our Acceptable Use Policy.
• Your personal data has been processed by us in a manner you believe violates your rights under the DPDP Act, 2023 or other applicable law.
• You are a copyright owner or authorised representative and believe a short link infringes your intellectual property.
• You believe information about you on this platform is false, inaccurate, or posted without your consent.
• You have any other complaint regarding the service that has not been resolved through normal support channels.

How to File a Grievance

Send an email to grievance@llmadvocates.com with the subject line: "Grievance — [brief description]".

Your grievance email should include:

• Your full name and contact details.
• The specific short URL, content, or data at issue.
• A clear description of the grievance and the relief sought.
• Supporting evidence (screenshots, URLs, documents) where available.
• A declaration that the information provided is accurate and complete to the best of your knowledge.

Process and Timeline

Escalation

If you are not satisfied with the resolution of your grievance, you may escalate to:

• Data Protection Board of India (once constituted under the DPDP Act, 2023) — for data protection complaints.
• Indian Computer Emergency Response Team (CERT-In) — cert-in.org.in — for cybersecurity incidents.
• National Cybercrime Reporting Portal — cybercrime.gov.in — for cyber crimes.
• Competent courts at Chandigarh, India — for legal disputes.

Abuse Reports (Non-Grievance)

To report a link pointing to harmful or illegal content without filing a formal grievance, email abuse@llmadvocates.com. Abuse reports are handled on an expedited basis.